TERMS AND CONDITIONS

These are the standard terms and conditions of sale of Marsland Fish Supplies Limited, 102 Dartmouth Park Hill London N19 5HU. By placing an order and purchasing goods from Steve Hatt Fishmongers website you are agreeing to these terms and conditions. To protect your own interests, please read them carefully. We advise that you print and retain these terms for your records.
Under English law, we may not enter into a contract with any person under 18 years of age. By placing an order you declare that you are at least 18 years old and you have read and understand the terms and conditions.

Your Statutory Rights

The contents of our terms and conditions detailed below do not affect your statutory rights in any way.

Our website

We reserve the right to change any of the contents of any part of this site, at any time and without notice. We will not be held responsible for any misuse of links from the website by other parties or any content of websites to which we have linked on stevehattfishmongers.co.uk

Pricing Policy

The price of goods shall be in accordance with those set out on the relevant webpage on stevehattfishmongers.co.uk. We make every effort to ensure that the prices within our website are correct.
Due to the nature of our business, our prices will vary according to weather, seasonality and supply. You are advised to check the prices of our fish on this website before placing an order. If you are ordering fish in advance please call us on 020 7226 3963 for a specific quotation and you can decide whether the new price is acceptable; otherwise we will apply the day’s price on the day of dispatch.
The total price of any order you place through stevehattfishmongers.co.uk is inclusive of value added tax (VAT).

Orders

Your order shall only include quantity, quality and description of goods as set out in your order, and which has been accepted by us.
We reserve the right to reject any order, although they are normally accepted if the selected products are available and your payment method is authorised for the transaction.
No order submitted by you shall be deemed to be accepted by us until it is confirmed via email or in writing by us.
Any error or omission in any information or document issued by Steve Hatt Fishmongers shall be subject to correction, provided that is does not affect the contract herewith.
Steve Hatt Fishmongers or yourselves are entitled to withdraw from any contract in the case of obvious errors and/ or inaccuracies regarding how the goods appear on stevehattfishmongers.co.uk
The description, quality and quantity of the relevant purchased goods will be those set out on the relevant pages of stevehattfishmongers.co.uk

Payment

We process all the usual credit or debit cards online. When you place an order using a debit or credit card, you confirm that all the information contained within the order is true and that you authorise us to deduct the confirmed amount from your chosen payment card.
Once your order has been packaged and is ready for delivery, we will debit your credit/debit card on the same day we dispatch the order. We will require the postal code of where the credit/debit card is registered to.
Should we not be able to collect payment for reasons outside of our control, we will not dispatch your order. Should this happen we will make every effort to contact you and advise you, however we accept no liability for any loss incurred due to the delay in dispatching your order.
Where goods have been returned by you and a fair settlement has been agreed, we will credit the same payment card with an appropriate amount.
We will not pass on your personal information to any third party without your permission, and unless solely due to our negligence, will not be held responsible for any problems you may incur or losses you may suffer.

Delivery Area

We currently only dispatch to the London Postcode areas – EC1, EC2, E2, E5, E8, N1, N4, N5, N7, N16, N19, NW5.

Delivery

Delivery of your order shall be made to the delivery address provided. You are responsible for giving us the full name of the recipient and correct address for all deliveries, including but not limited to the postcode. These details are passed directly to the delivery driver once the order is placed, and if our drivers are unable to deliver any order due to any error in the address, you will be charged for the order in full. If there is no answer at the specified delivery address and no alternative delivery instructions, the driver will attempt to leave the delivery at a neighbouring address unless stated not to do so in the delivery instructions on your order, if the driver is unable to leave the delivery with a neighbouring address and there are no delivery instructions and no safe place to leave the order the delivery will be returned to the depot and it will become your responsibility to collect it. Should you ask for your order to be left in a specific place and the driver cannot obtain a signature to confirm the delivery of your order, it will be left at your own risk; we accept no liability for its loss or damage.
Our minimum order cost is £20, for which there is no delivery fee.
Orders are packed per species wrapped in grease proof paper, chilled and iced before being dispatched for “next day delivery”. Normally your order will reach you before midday on the day following dispatch and up to 6pm, sometimes however it may be delayed until the afternoon.
If, for reasons within our control, we fail to deliver part or whole of your order, we will reimburse no more than the price of the goods.

Our Guarantee

We aim to supply fish and products of the highest standard; if you are not happy with the quality of our fish and products, we will refund your money by the same method as payment was received. We reserve the right to collect any product that is deemed unsatisfactory prior to issuing a refund.
Whilst we make every effort to remove all bones from filleted fish, please check thoroughly that there are no bones or foreign bodies left within any fillets as no liability will be accepted by the company for any injury or loss as a result of these items. Not all fish that are filleted will be pin boned as this can be detrimental to the look of the product and will mean a greater loss of edible meat, please contact us if you have any questions about what species this will affect.

Refunds

If there is something wrong with your order you can contact us within 48 hours of delivery to discuss replacement or refund. Please call the shop 020 7226 3963 or email info@stevehattfishmongers.co.uk

Cancellation of orders

You may cancel your order at any time up to the 9am on the day of dispatch.
Any fish that has been sourced specially for you (by prior agreement) will be charged for in full. If we are subsequently able to sell all or part of those items sourced specially we undertake to credit you in full for the value of those items. The right to return goods will not apply in respect of: Personalised Goods or Goods made to your specification, Food, drink or other Goods intended for everyday consumption.

Personal Details

We will not pass on any details about you to any person not directly employed by us, unless required to do so by law. To find our more about our policy regarding personal details, read our privacy statement.

Customer Support

You may call us on 020 7226 3963 during operating hours; if the line is not attended, please leave a message and we will call you back upon our return. Alternatively you may email us at info@stevehattfishmongers.co.uk

Complaints

We sincerely hope that you never have cause to complain about our service or products. If you are not entirely satisfied with our products, please telephone us on 020 7226 3963 as soon as possible and we will do our best to resolve any issues that you may have. We operate a “no quibble” refund policy where our goods or services are found to be at fault. All effort is made to ensure there is no shell or cartilage in the crab meat but we do advise to check before use as well. Any complaints must be made within 7 days of delivery or in a time frame we feel is appropriate.

Claims

Except in respect of death or personal injury caused by our negligence, we are not liable for any loss or damage caused by us in circumstances where: we have not breached our legal duty of care owed to you, it is not reasonably foreseeable that any loss or damage incurred is a result of this breach, or you have breached any part of your contract that has increased loss or damage.